Shipping policy

We are dedicated to providing a seamless and enjoyable shopping experience. Here's everything you need to know about our shipping policy:

Processing Time:

Orders are typically processed within 1-5 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods:

We offer standard shipping options for domestic and international orders. Shipping carriers and delivery times may vary based on your location.

Estimated Delivery Times:

Shipping Costs:

Domestic shipping

Under $35 (pre-tax and after discount) – $4.90 flat rate

$35 (pre-tax and after discount) and over – Free shipping

*Within the contiguous United States. Express delivery is available for US based orders for an additional charge at checkout.

Tracking Information:

Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.

Shipping Delays:

While we do our best to ensure timely delivery, unforeseen circumstances such as weather conditions or customs delays may affect shipping times. We appreciate your understanding in such situations.

Incomplete or Incorrect Address:

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders delayed or lost due to incomplete or incorrect address information provided by the customer.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages. Please contact the carrier directly with the appropriate tracking number.

Returns Due to Non-Delivery:

In the event that a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for the cost of re-shipping.

If you have any questions or concerns about our shipping policy, please feel free to contact us at kiwicharmsinfo@gmail.com.